Terms and Policies

Legal notice

Ownership

This website is the property of Paroles de Fromagers SARL, 39 rue Saint Louis en l’Île, 75004 Paris, France.

Paris Trade and Companies Register (RCS) – 800020869 00049

Tel.: +33 1 48 03 98 18 – musee-fromage-paris.com

Publisher

Publication director and editor-in-chief: Pierre BRISSON, founder and manager of Paroles de Fromagers SARL.

Hosting

This website is hosted by OVH Cloud.

OVH SAS with a share capital of €10,174,560 – RCS Lille Métropole 424 761 419 00045 – APE code 2620Z – VAT no.: FR 22 424 761 419 – Registered office: 2 rue Kellermann, 59100 Roubaix, France – Tel.: 1007.

OVH SAS is a subsidiary of OVH Groupe SA, registered with the Lille Trade and Companies Register under number 537 407 926, located at 2 rue Kellermann, 59100 Roubaix, France.

Design and development

This website was designed and developed by Divino.

Website terms of use

The website and each of its components, including but not limited to trademarks, logos, icons, infographics and photographs, are protected under international intellectual property law. The content on the website is the property of Paroles de Fromagers SARL or of other partner companies. Any use, reproduction or representation, by any means and on any medium whatsoever, of all or part of the website and/or its components is prohibited without the express consent of Paroles de Fromagers SARL.

The Paroles de Fromagers SARL brand and the Musée du fromage logo, as well as all other trademarks appearing on this website, are registered trademarks owned by Paroles de Fromagers SARL.

All other trademarks appearing on this website are the property of their respective owners.

Personal data

Generally speaking, you can visit our website without having to disclose your identity or provide any personal information about yourself. However, we may sometimes ask you for information, for example to process an order, draw up a quote or submit a job application…

We may supplement this information in order to complete a transaction or provide a better service.

The personal data that may be collected on the website are as follows:

• Contact: when you fill in the contact form, we collect your name and email address, as well as the subject and content of your request;
• Bookings and gift vouchers: these are handled through our ticketing partner TourBiz, which collects the information required for the order (see also Article 16 of the Terms and conditions of sale).

Your personal data are mainly used for the following purposes:

• access to and use of the website;
• verification and authentication of your data;
• optimisation of the layout and operation of the website;
• prevention of fraud, misuse, viruses and other malicious software;
• management of our relationship with you (requests, bookings, quotes).

Where certain information is mandatory to access specific features of the website, this is indicated when the data are entered. If you refuse to provide mandatory information, you may not be able to access certain services, features or sections of the website.

Access to your personal data is strictly limited to employees of Paroles de Fromagers SARL who are authorised by virtue of their duties and bound by a duty of confidentiality. Our technical service providers only access them as required for their assignment: the website host (OVH) and our ticketing partner (TourBiz).

Retention period: [TO BE COMPLETED – for example: contact requests kept for 3 years after the last exchange; booking data kept for the legal retention period for accounting records (10 years)].

In accordance with the applicable laws and regulations, in particular the amended French Data Protection Act no. 78-17 of 6 January 1978 and the European General Data Protection Regulation (EU) 2016/679 of 27 April 2016 (applicable since 25 May 2018), you have the following rights:

• the right of access, to find out which personal data concerning you are held by Paroles de Fromagers SARL;
• the right to request that your data be updated if they are inaccurate;
• the right to request the portability or erasure of your data;
• the right to request the restriction of the processing of your data;
• the right to object, on legitimate grounds, to the processing of your data.

These rights may be exercised by sending a request by email to contact@musee-fromage-paris.com or by post to Paroles de Fromagers SARL, 39 rue Saint Louis en l’Île, 75004 Paris, France. For security reasons and to prevent fraudulent requests, your request must be accompanied by proof of identity. This proof will be destroyed once the request has been processed.

For any further information or to lodge a complaint, you may contact the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (more information at www.cnil.fr).

Cookies

To ensure the website works properly, cookies are stored on the user’s device.

No advertising or audience measurement cookies are used on this website. The following items may be stored in your browser:

• Preloader: a marker (“mdf-deja-venu”) is saved in your browser’s local storage so that the animated welcome screen is only shown on your first visit. It contains no personal data.
• Booking: the booking module of our partner TourBiz may set the cookies required to take your order.
• Videos: some pages feature videos hosted by YouTube (Google), which may set its own cookies when a video is played.

The main fonts are hosted on our own servers: no information is sent to Google for this purpose. The handwritten font is provided by the Adobe Fonts service (Adobe Inc.), which receives your browser’s IP address and counts the pages viewed; according to Adobe, this service does not set any cookies. The ratings and reviews shown on the website are retrieved by our servers, without any of your data being transmitted.

You can refuse cookies by configuring your browser so that cookies are either stored on your device or, on the contrary, rejected, either systematically or depending on who sets them.

You can also configure your browser so that you are asked to accept or refuse cookies on a case-by-case basis, before a cookie is stored on your device.

Cookie and preference settings differ from one browser to another. They are described in your browser’s help menu, which will tell you how to change your cookie preferences. For more information: cnil.fr (in French).

Some examples for the most common browsers:

• Edge: support.microsoft.com;
• Firefox: support.mozilla.org;
• Safari: apple.com;
• Google Chrome: support.google.com.

Terms and conditions of sale

Musée Vivant du Fromage is a brand of the company:

Paroles de Fromagers SARL – 39 rue Saint Louis en l’Île, 75004 Paris, France – RCS Paris 800 020 869 – EU VAT number FR58 800 020 869.

Bookings tel.: +33 1 48 03 98 18 – shop: +33 1 56 81 99 82 – Email: contact@musee-fromage-paris.com

On the website, our prices include all taxes and are subject to availability and to changes in rates.

Payment method

Upon ordering, by cheque, bank card, bank transfer or cash. Pursuant to French law no. 2012-387, the fixed compensation for recovery costs is 40 euros. For online sales, a confirmation email is sent upon receipt of payment; this email may be issued directly by the payment interface (bank card, PayPal, etc.).

Gift voucher

A purchased Gift Voucher is valid for 12 months from the date of purchase. The expiry date is shown on the confirmation document. Each voucher is identified by a unique number.

If the beneficiary has not come forward before the end of this 12-month period, the voucher can no longer be used to book a service.

Couples offer

So-called “couples offers” are exclusively reserved for services pre-arranged by Paroles de Fromagers. They do not apply to private bookings.

Cancellation – postponement of a tasting

Any paid booking for a tasting on a fixed date is final: it does not give rise to any refund, except in the case of unavailability of Paroles de Fromagers set out below.

Postponement at the customer’s request

The customer may request a single postponement of their participation to another date, subject to availability, provided that the request is sent by email to contact@musee-fromage-paris.com no later than 7 days before the tasting, stating their name, the date and theme of the tasting booked, and the new date requested.

After this 7-day deadline, or in the event of absence on the day of the tasting, the full price of the booking remains due, with no postponement or refund.

Only one postponement is possible per booking. If the customer does not attend on the new date, the booking is considered used, with no further postponement or refund.

Cancellation by Paroles de Fromagers

If Paroles de Fromagers is unavailable, the customer will be offered a new date for their participation. No refund is provided in this case.

Protection of minors

In accordance with Article L.3342-1 of the French Public Health Code, the sale and consumption of alcoholic beverages to and by minors is prohibited. Any participant in a tasting that includes alcoholic beverages declares that they are at least 18 years old on the date of the service. Paroles de Fromagers reserves the right to refuse alcohol tasting to any person whose legal age is not clearly established.

This declaration is the participant’s responsibility: in the event of a false declaration of age, Paroles de Fromagers cannot be held civilly liable. Staff nevertheless remain bound to exercise reasonable vigilance if there is any doubt about a participant’s age.

Delivery — not applicable

Paroles de Fromagers does not sell any products by mail order: the cheeses and products in the shop are sold exclusively on site, during the visit or the service. No shipping, by post or by carrier, is offered.

General provisions

Any order for a product or service appearing in the Paroles de Fromagers catalogue on the website www.parolesdefromagers.com requires prior consultation of these general terms and conditions of sale. Validation of the online order (“I accept the terms and conditions of sale” box or equivalent booking validation action) constitutes full and complete acceptance of these terms and conditions, with the same evidential value as a handwritten signature, in accordance with Article 1367 of the French Civil Code on electronic signatures.

The consumer may save or print these general terms and conditions; doing so is their sole responsibility.

Prior to ordering, the consumer declares that the purchase of the products or services is not directly related to their professional activity and is for personal use only. As a consumer, the customer therefore has specific rights, which would be called into question if the products or services purchased were in fact related to their professional activity.

The online Paroles de Fromagers catalogue includes the following information:

1. Legal notice
2. Description of the essential characteristics of the goods and services offered
3. Price, in euros, of the services and products offered
4. Terms of payment and performance of the services
5. Period of validity of the offer or price
6. This information is presented in French and in English; in the event of any discrepancy, the French version prevails. The consumer declares that they have full legal capacity to enter into a commitment under these general terms and conditions.

Article 1

These general terms and conditions set out all of the parties’ obligations. The consumer is deemed to accept without reservation all of the provisions of these general terms and conditions. No general or specific condition appearing in documents sent or provided by the consumer may be incorporated into these terms where such documents are incompatible with these general terms and conditions.

Article 2: Purpose

The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the booking of services (tastings, workshops, visits, classes, gift vouchers) offered by Paroles de Fromagers to the consumer. Paroles de Fromagers does not sell any food products by mail order; any products available for purchase are sold exclusively in the shop, on site.

Article 3: Contractual documents

This contract consists of the following contractual documents, listed in decreasing order of precedence: these general terms and conditions; the order form or booking confirmation. In the event of any conflict between the provisions of documents of different rank, the provisions of the higher-ranking document shall prevail.

Article 4: Entry into force – term

These general terms and conditions come into force on the date the order is validated. They are entered into for the period required to supply the goods and services ordered, until the expiry of the guarantees owed by Paroles de Fromagers.

Article 5: Electronic acceptance

Validation of the online order, after reading and accepting these general terms and conditions, is equivalent to a handwritten signature within the meaning of Article 1367 of the French Civil Code.

Article 6: Order confirmation

The contractual information is confirmed by email no later than the time the service is performed. In accordance with Article L.221-5 of the French Consumer Code, this confirmation includes the full contact details of the business, the dispute resolution procedure and the contact details of the consumer mediator, as well as, where applicable, the information that the right of withdrawal does not apply to the service ordered (see Article 20).

Article 7: Proof of transaction

The computerised records kept in the computer systems of Paroles de Fromagers under reasonable security conditions are deemed to be proof of the communications, orders and payments made between the parties. Orders and invoices are archived on a reliable and durable medium that may be produced as evidence.

Article 8: Product information

8-a: Paroles de Fromagers presents on its website the products and services for sale with the characteristics required to comply with Article L.111-1 of the French Consumer Code.

8-b: The offers presented by Paroles de Fromagers are only valid while stocks last.

Article 9: Prices

Prices are stated in euros and are only valid on the date the consumer sends the order. Prices include the VAT applicable on the day of the order; any change in the VAT rate will automatically be reflected in the price displayed. The full price must be paid when the order is placed. Under no circumstances may the sums paid be considered as deposits or down payments.

Article 10: Payment method

To pay for their order, the consumer may choose any of the payment methods offered at the time of booking. The consumer guarantees to Paroles de Fromagers that they hold the authorisations required to use the chosen payment method. Paroles de Fromagers reserves the right to suspend or cancel any booking if payment authorisation is refused by the accredited bodies or in the event of non-payment, as well as the right to refuse a service to a consumer who has not paid in full for a previous order or with whom a payment dispute is ongoing.

In the event of a well-founded suspicion of fraud involving a means of payment, Paroles de Fromagers may ask the customer for additional verification information, proportionate and limited to what is strictly necessary; the booking is then only validated after this verification.

Pursuant to French law no. 2012-387, the fixed compensation for recovery costs is 40 euros.

Article 11: Force majeure

Neither party shall be deemed to have failed to meet its contractual obligations insofar as their performance is delayed, hindered or prevented by a fortuitous event or force majeure. This shall mean any irresistible event or circumstance, external to the parties, unforeseeable, unavoidable, beyond their control and which cannot be prevented despite all reasonably possible efforts. The affected party shall notify the other within ten working days of the date on which it became aware of it. The two parties shall then meet, within one month unless this is impossible due to the force majeure event, to examine the impact of the event and agree on the conditions for continuing the contract. If the force majeure event lasts longer than three months, these general terms and conditions may be terminated by the injured party. Force majeure events include, in particular: the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to such networks external to customers.

Article 12: Partial invalidity

If one or more provisions of these general terms and conditions are held to be invalid pursuant to a law, a regulation or a final decision of a competent court, the other provisions shall retain their full force and effect.

Article 13: No waiver

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted as a waiver of the obligation in question in the future.

Article 14: Headings

In the event of any difficulty in interpreting any of the headings at the top of the clauses and any of the clauses themselves, the headings shall be disregarded.

Article 15: Governing law

These general terms and conditions are governed by French law, as regards both substance and form. In the event of a dispute or complaint, the consumer shall first contact Paroles de Fromagers to seek an amicable solution (see Article 19).

Article 16: Data protection

The information requested from the consumer is necessary to process their order and may be passed on to the contractual partners of Paroles de Fromagers involved in fulfilling the order. The consumer may write to Paroles de Fromagers to object to such disclosure, or to exercise their rights of access and rectification, under the conditions laid down by the amended French Data Protection Act of 6 January 1978 and the GDPR.

Summary table

• Company name: Paroles de Fromagers
• Legal form: Société à Responsabilité Limitée (private limited company)
• Registered office: 39 rue Saint Louis en l’Île, 75004 Paris, France
• RCS Paris: 800 020 869
• EU VAT number: FR58 800 020 869

Article 17: Guarantees

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code. If a product purchased in the shop does not conform, it may be returned to the shop for exchange or refund, on presentation of proof of purchase, within 30 days of purchase, or you may email contact@musee-fromage-paris.com to arrange this exchange.

Article 18: Full contact details of the business

• Company name: Paroles de Fromagers SARL
• Address: 39 rue Saint Louis en l’Île, 75004 Paris, France
• Telephone: +33 1 48 03 98 18 (bookings) – +33 1 56 81 99 82 (shop)
• Email: contact@musee-fromage-paris.com
• RCS Paris: 800 020 869
• EU VAT number: FR58 800 020 869

Article 19: Consumer mediator

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, in the event of a dispute that cannot be resolved directly with Paroles de Fromagers, the consumer may refer the matter free of charge to the following consumer mediator:

CM2C — Centre de Médiation de la Consommation de Conciliateurs de Justice – 49 rue de Ponthieu, 75008 Paris, France – Online referral: www.cm2c.net

Mediation may only be initiated after a prior written complaint has been sent to contact@musee-fromage-paris.com and no satisfactory reply has been received within 60 days. The full list of approved mediators is available at: economie.gouv.fr (in French)

Article 20: Right of withdrawal

Services booked for a specific date (tasting, workshop, visit, class) are leisure services within the meaning of Article L.221-28, 12° of the French Consumer Code: they are not subject to the 14-day right of withdrawal.

For the purchase of a Gift Voucher that is undated at the time of purchase, the consumer benefits from the 14-day right of withdrawal provided for in Article L.221-18 of the French Consumer Code, as long as no service date has been set. This right is exercised in writing to contact@musee-fromage-paris.com.

Any products sold by Paroles de Fromagers are sold exclusively in the shop, during the visit or the service; these sales are not distance or off-premises sales and are therefore not subject to the right of withdrawal, in accordance with Article L.221-3 of the French Consumer Code.